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Lectures include 60 questions, the volume of 1-2 pages. Made textbooks 2009-2010.

Crib is made of lecture notes, double-sided, measuring 4.5 x 7.5 cm (easily fits into the palm).


TABLE OF CONTENTS

1. The concept of communication. IDENTIFICATION, stereotyping, reflexes. COMMUNICATION AS ACTIVITY

2. The functions and purposes of communication. COMMUNICATION AND NECESSITY as a pragmatic as ends in themselves

3. UROVNIOBSCHENIYA

4. Ritual (social roles) TALK

5. The social perception. EXTERNAL FACTORS Attractions

6. INTERNAL FACTORS Attractions

7. Effects of interpersonal perception

8. IMAGE. ADOPTION OF YOURSELF AND OTHERS

9. Prejudice and their psychological SOURCES

10. PERSONAL quality which enables to understand people

11. KEY ELEMENTS OF COMMUNICATION

12. REFLECTION. Communication barriers

13. "TRUST FILTER" AND PROCEDURE fascination

14. RATIO verbal and nonverbal way communication

15. TAKESIKA. SOCIOCULTURAL MODEL gestures, and taboo GESTURES

16. kinesics

17. FEATURES verbal communication

18. TERMS OF EFFICIENCY TALKS

19. ART OF CONVERSATION

20. persuasive communication

21. The engagement strategy. Role of individual behavior in communicating

22. The social role as an ideal model of behavior. Gender roles

23. ROLE STRUCTURE OF THE GROUP. Group pressure and conformal behavior

24. The group interaction

25. TYPES OF RELATIONS GROUP

26. interpersonal behavior in the game. SCENARIOS AND MECHANISMS OF INTERACTION

27. The concept of DOS. Keynes about the motives of economic behavior. TECHNOLOGY self

28. The three types of distribution of roles. SPACE interpersonal interaction

29. The reference group and its place in the process of interaction

30. STRUCTURE OF BELIEFS ON G. Lassuel

31. TECHNOLOGY Compliment

32. REVIEW

33. BELIEF

34. The tactics and techniques BELIEFS

35. MANIPULATION

36. IMPACT

37. LEADERSHIP AND VARIETY

38. Types of personal influence

39. PHENOMENON feedback in interpersonal communication

40. VIOLATIONS OF COMMUNICATION DIFFICULTIES AND BARRIERS

41. Business negotiations

42. The negotiation process. PREPARATION OF THE NEGOTIATIONS

43. CONDUCT OF BUSINESS MEETINGS

44. TECHNOLOGY parry comments and questions. Creating a favorable psychological climate during negotiations

45. convincing argument

46. \u200b\u200bThe concept of conflict, its structure. TYPES

47. CAUSES OF CONFLICT IN ORGANIZATIONS

48. TYPES OF CONFLICTS. STAGES OF CONFLICT

49. TYPE conflicting personalities. Behavior in the conflict. METHOD conflict analysis

50. The management style conflicts. Conflict Prevention

51. HEAD AND CONFLICT

52. The business discussions, polemics DISPUTE

53. IMPACT psychological techniques in the dispute. TYPES OF QUESTIONS AND ANSWERS to the dispute

54. The notions of morality, ethics, etiquette in business communication

55. mentality. CIVILIZATIONAL MENTALITY East and West

56. The contradiction between business and ethics. PRINCIPLES OF INTERNATIONAL BUSINESS

57. "Resettlement of the nation" and American models

58. The English and the Arab-Muslim model of communication

59. Chinese model BUSINESS COMMUNICATION

60. The French and Japanese models BUSINESS COMMUNICATION

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