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Lectures include 45 questions, the volume of 1-2 pages. Made textbooks 2009-2010.

Crib is made of lecture notes, double-sided, measuring 4.5 x 7.5 cm (easily fits into the palm).


TABLE OF CONTENTS

1. SUMMARY OF ORGANIZATIONAL BEHAVIOR

2. SUBJECT AND METHODS OP

3. THEORETICAL FOUNDATIONS OF DISCIPLINE OP

4. CLASSIFICATION OF STAFF

5. The behavior of the person. Personality traits, how it should behave

6. MAN IN THE ORGANIZATIONAL RELATIONS

7. The theory of social roles. FORMS perception of reality THEIR IMPACT

At the organizational behavior of the individual

8. INSTITUTIONAL REGULATION OF CONDUCT IN THE PERSONALITY

9. The essence and structure of labor motivation (needs, motivations, incentives)

10. The substantive theory of motivation

11. Procedural theories of motivation

12. I-concept of the person

13. psychological defense mechanisms of the personality. CONTENTS personality socialization

14. THE INSTALLATION OF PERSONALITY

15. FUNCTIONS SETTING THE PERSON

16 groups within the organization

17. FACTORS AFFECTING THE GROUP OP

18. TERMS AND CONDITIONS OF PERFORMANCE GROUPS

19. Behavioral Marketing

20. The competence of the staff

21. The step of controlling employee behavior

22. DISCIPLINARY RELATIONS DEPARTMENT

23. METHODS OF DISCIPLINE

24. The disciplinary offense

25. conflict situations, types of conflicts

26. Methods of conflict management and resolution

27. CODE OF CONDUCT IN CONFLICT. FIFTEEN RULES

28. COMMUNICATION PROCESS FOR ENTERPRISE

29. improve communication. EVALUATION OF ORGANIZATIONAL BEHAVIOR IN THE ORGANIZATION

30. influence, power, leadership and governance in institutional behavior of groups

31. TYPES DEPARTAMENTALIZATSII

32. NEGATIVE CONSEQUENCES OF SPECIALISATION

33. TYPES OF STRATEGIES AND THEIR IMPACT ON OP

34. FEATURES OP personnel in the various business segments

35. The impact of organizational structure of the organization to the UE

36. Factors influencing the choice of centralization and decentralization of management

37. IMPACT OF CORPORATE CULTURE IN THE SYSTEM OF MOTIVATION

38. FORMATION OF GOODWILL

39. CHANGES IN THE ORGANIZATION

40. SUMMARY OF STRATEGY CHANGES

41. ROLE OF THE HEAD DURING CHANGES

42. MAIN REASONS resistance to change from the personnel and methods of its elimination

43. Methods of coping

44. BUSINESS COMMUNICATION

45. NEGOTIATIONS

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