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Lectures includes 107 questions, the volume of 1-2 pages. Made textbooks 2009-2010.

Crib is made of lecture notes, double-sided, measuring 4.5 x 7.5 cm (easily fits into the palm).

TABLE OF CONTENTS

1. Methods of data collection about CONFLICTOLOGY

2. The definition of "conflict"

3. OBJECTIVES CONFLICTOLOGY

4. MAKING HISTORY CONFLICTOLOGY as a science

5. Conflict Studies in modern times

6. FORMATION OF NATIONAL SCHOOLS CONFLICTOLOGY

7. PRACTICAL KNOWLEDGE AS A SOURCE OF IDEAS conflictological

8. Conflict Studies in pedagogy and psychology

9. NATURE OF SOCIAL CONFLICT

10. The parties to the conflict

11. FUNCTIONS OF CONFLICT

12. OBJECT AND BORDER CONFLICT

13. FORMS OF CONFLICT

14. CLASSIFICATION OF CONFLICTS depending on the subject, objectives, and direction CONSEQUENCES

15. CRITERIA FOR CLASSIFICATION OF CONFLICTS

16. TYPES OF CONFLICTS IN VIEW OF MOTIVATION AND CONFLICT SITUATIONS subjective perception

17. HUMAN FACTORS IN CONFLICT AND FEATURES OF ITS PERCEPTION

18. OSNOVNYETIPY conflicting personalities

19. TYPES OF SECONDARY KONFLIKGNYH PERSONS

20. Typical behavior in conflict situations

21. Specifications Style behavior in the conflict

22. Classification of behavior in the conflict and its features KILMENA R. and K. THOMAS

23. communication functions. COMMUNICATION STYLES COMMUNICATION

24. Types of communication and channels

25. COMMUNICATION AS A SOURCE OF CONFLICT

26. MECHANISM distorted information

27. THE PROBLEM OF CHOICE OF COMMUNICATION CHANNEL

28. The decision-making in conflict situations

29. communication barriers

30. Communication as a feedback process. ESTABLISHING COMMUNICATION CHANNELS

31. escalation, de-escalation, blind spots CONFLICT

32. KEY PERIODS AND PHASES IN THE DEVELOPMENT OF CONFLICT

33. Outer Planes escalation of conflicts

34. DYNAMICS OF DIFFERENT TYPES OF CONFLICT

35. Management and Resolution

36. The principles of modern management and their role in conflict prevention

37. CARE OF CONFLICT (TACTICS avoid conflicts) and methods of use FORCE

38. TACTICS concessions and compromises

39. Positive conflict resolution

40. intrapersonal and structural methods of conflict management

41. HISTORY OF MEDIATION AND FEATURES OF ITS USE

42. Formal and informal mediation, and especially its USE

43. THIRD PARTY CONCEPT in conflict resolution

44. FACTORS AND PERFORMANCE participation of third parties to the conflict

45. TACTICS AND TECHNOLOGY COOPERATION WITH MEDIATOR opponent during negotiations

46. \u200b\u200bThe activity of the head to resolve conflicts

47. The approach to understanding the role of leader in conflict resolution

48. PREPARATION AND CONDUCT OF NEGOTIATIONS

49. CHALLENGES OF NEGOTIATIONS, RULES OF CONDUCT AND THE ROLE OF THE PARTICIPANTS IN THE NEGOTIATION PROCESS

50. The main phase PROCEDURES KEY PRINCIPLES OF NEGOTIATIONS

51. STAGE OF NEGOTIATIONS

52. behavior when negotiating

53. PSYCHOLOGICAL ASPECTS OF NEGOTIATING

54. METHODS OF NEGOTIATIONS VVDENIYA

55. actions that are typical to begin negotiations

56. The ability to bargain as a means to AIMS NEGOTIATIONS

57. tactics and tricks in negotiations

58. NATIONAL negotiating style

59. FEATURES OF CONDUCT AT negotiations with foreign partners

60. The qualities necessary for VVDENIYA NEGOTIATIONS

61. INFLUENCE personal qualities to negotiate

62. gesture open, suspicious and Reflections

63. The gestures and postures PROTECTION

64. TOUCH and a handshake means of nonverbal VVDENIYA AS NEGOTIATIONS

65. The gestures and postures DOUBT, unwillingness to listen

66. VARIETY most popular GESTURES

67. VISUAL CONTACT IN CONFLICT

68. PROKSIMICHESKOE POVVDENIE in conflict situations

69. FEATURES OF FORECASTING AND PREVENTION OF CONFLICTS

70. The objective conditions for conflict prevention, organizational and management factors

71. Socially-psychological conditions CONFLICT PREVENTION

72. CHANGE YOUR ATTITUDE TO THE SITUATION AND BEHAVIOUR IN IT

73. The methods and techniques IMPACT ON OPPONENT

74. Psychology of constructive criticism

75. SOCIAL AND PSYCHOLOGICAL TRAINING AS A METHOD psychocorrection conflict behavior

76. METHODS psychocorrection conflict behavior

77. optimal management decisions AS A CONDITION OF CONFLICT PREVENTION

78. The basic psychological incompetence CONFLICT SOLUTIONS

79. EVALUATION OF COMPETENT activity as a condition of conflict prevention

80. Conflict prevention COMPETENT estimation

81. The approach to understanding VNUGRILICHNOSTNOGO CONFLICT

82. The characteristics of the VNUGRILICHNOSTNOGO CONFLICT EXPERIENCE

83. The personal problems and suicidal behavior RIGHTS

84. The conditions of the prevention of intrapersonal conflicts. FACTORS AND FEATURES OF PERMITS

85. The objective reasons for the conflict between managers and subordinates

86. The subjective causes of conflict and conflict prevention VERTICAL

87. CONDUCT leader in collectives

88. The conflict between the students in the school

89. The kinds of conflicts between teachers and students

90. FEATURES OF TEACHING AND MANAGEMENT OF CONFLICT

91. In information warfare CONFLICT

92. CONFLICTS IN THE MODERN WORLD. Features contemporary conflicts and approaches to their resolution

93. The mechanism of occurrence of intergroup conflicts

94. FUNCTIONS AND FORMS OF LABOR CONFLICT SETTLEMENT OF CONFLICT

95. WARNING labor conflicts

96. CHARACTERISTICS OF ETHNIC CONFLICTS

97. The main ways and principles for resolving the ethnic conflict

98. POLITICAL CONFLICTS AND THEIR FEATURES IN MODERN SOCIETY

99 ways to prevent domestic conflict

100. STRENGTHENING THE ROLE OF MEDIA IN MODERN CONFLICT

101. PUBLIC RELATIONS IN THE CONFLICT

102. FACTOR CNN

103. CONFLICTS IN RUSSIA AND THE CIS

104. The post-Soviet conflicts and problems of their SETTLEMENT

105. PROCEDURES certain level of conflict VNUGRILICHNOSTNOY

106. TESTS IN THE DETERMINATION OF HUMAN conflict

107 OBSERVATION AND STUDY sociometry as a method of interpersonal conflicts in a social group


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