Январь 1945 года. Четырнадцатилетний Моше Кесслер сходит с поезда в концлагере Бухенвальд вместе с несколькими сотнями других детей. Пережив ужасы Аушвица, потеряв связь со всей своей семьей и пройдя «марш смерти» морозной зимой, Моше
Что, по вашему мнению, полезнее – ходьба или бег? Что безопаснее и полезнее для организма – утренняя или вечерняя физическая активность? Правдива ли с точки зрения пользы для
Praise for Taming the Search-and-Switch Customer «What an excellent wake-up call! Your company’s most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and
«I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a
Praise for Take Their Breath Away «Are you bored? We’re so spoiled that when something is merely good enough, we just walk away. Chip and John explain that
Praise for Chocolates on the Pillow Aren’t Enough «Jonathan recognizes that in today’s Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a
Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every
A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to
Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and
Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will